Safety & Infrastructure Breakout Sessions

With the Earth operating in the red, our long run of sustainable growth is at risk. As leaders, we wouldn’t operate our companies, cities or nations this way for long. When confronted with a deficit, we quickly find the inefficiencies and waste and remedy the situation. At this year’s HxGN LIVE opening keynote, Ola Rollén, Hexagon President and CEO, will show how we’re leaving big efficiency gains on the table. He’ll lay out Hexagon’s far-reaching vision for putting data to work in our organisations to reverse the trend of resource depletion and waste overwhelming Earth’s systems – and how higher productivity and quality outcomes will drive sustainability and growth for our businesses as well as the planet.

In an increasingly competitive landscape, utilities everywhere are looking for ways to retain customers, grow their market share, and explore new innovations to enhance the customer service experience. These organizations are investing in Hexagon's Intergraph G/Technology, Intergraph InService, and other foundational enterprise solutions, such as mobile workforce management, enterprise resource planning, and customer information systems. By integrating these systems, utilities can improve operations and better engage their customer base. During this session, explore how complete integration between systems can help your organization advance its digital transformation journey and become a smart utility enterprise.

Always on. To some it means being connected, all the time. To others, it means being prepared and ever vigilant about the future. At Hexagon it means equipping your organization with the innovations to tackle whatever challenges you face: improving public safety in the face of unprecedented change; providing seamless, 24/7 access to whatever data you need; or ensuring reliable connections throughout entire ecosystems. Join Steven Cost, president of Hexagon’s Safety & Infrastructure division, as he unveils Hexagon’s comprehensive, “always on” public safety solutions portfolio, offering greater coordination and agility across your enterprise with capabilities spanning dispatch, records, analytics, and mobility.

As we all know, change is part of life. And transformational change is critical to remain relevant, competitive, and resilient. But, it is a process … one you must be ready for. How do prepare your agency for this journey?
 
Join us for this enlightening session, where Hexagon Senior Vice President of Global Product Development Dan Retzer will discuss the transformative path to HxGN OnCall, Hexagon’s new public safety product portfolio. Retzer will help you determine when HxGN OnCall is right for your agency and the path forward. Special guest and HxGN OnCall early adopter Manatee County, Florida, will join Retzer to discuss its approach to change and breaking away from the status quo. Don’t miss this opportunity to discover how you can lead change within your agency!

Want to know more about the future of Hexagon's utility operations software? In this session, learn about Intergraph InService Fault Location, the first new product release in our upcoming suite of ADMS applications. A Hexagon product expert will also provide details about future Intergraph InService mobile plans and the initial release of our web mobile clients built on the InService network enterprise architecture. Get ready to upgrade or deploy to take advantage of all we have to offer.

Studio One, the multi-disciplinary user experience (UX) team with Hexagon's Safety & Infrastructure division, has met with more than 500 users around the world to develop sleek, modern, and cutting-edge designs for HxGN OnCall, Hexagon's new public safety product portfolio. Studio One is always looking to expand its knowledge of Hexagon customers' day-to-day operations to ensure our current and future products meet user needs and expectations. Join Studio One at HxGN LIVE to learn about the UX development process for HxGN OnCall Dispatch, Hexagon's new computer-aided dispatch (CAD) software suite that delivers superior incident management capabilities. Don't miss out!

Global positioning systems (GPS) have transformed field activities for many utilities, providing a vast collection of highly accurate spatial data to support various systems and objectives. By understanding the quality of data required for collection, a utility can make important decisions about resource investment related to equipment costs, time spent by crews in the field, and applications the data will support. In this session, discover how three Intergraph G/Technology customers are using mobile GPS data to improve their operations.

You've heard the old saying, "You can't manage what you can't measure." This especially rings true with 911, when seconds can mean the difference between life and death. All 911 centers have performance targets, but how do you know if your agency is measuring the right things? Is there an easier way to track metrics than spending countless hours manually compiling spreadsheets and data? In this session, learn how technology can break down data barriers by leveraging GIS mapping and consolidating information from your I/CAD system, phone, radio, recording, and quality assurance solutions. Experts will also share best practices for creating and measuring PSAP performance and provide results from a recent metrics survey of more than 200 PSAPs nationwide. In this session, learn about: Common PSAP key performance indicators (e.g., NENA Call Answering Standard / Model Recommendation, NFPA 1221, NFPA 1710, and others) How new technology can significantly reduce workloads when compiling and tracking metrics and improve PSAP performance

The explosion of big data can transform public safety agencies, helping them build smarter systems that drive efficiency and improve safety. To do this, organizations must establish a data analytics culture that gives managers the insights they need to make their communities safer and more resilient. Attend this session with leading Hexagon product experts to learn key strategies for implementing a data-driven culture within your agency. During this session, learn how to:

• Better support decision-making with data
• Objectively assess new programs and policies
• Lower your agency's response times
• Unlock data resources

Major 911 call improvements are coming for emergency communication centers (ECCs): more accurate location information, location-based call routing, multimedia to the PSAP, and much more. Reliant on smartphones and other IoT devices, citizens expect their data to be available to public safety officials during an emergency. In this session, learn how ECC managers, supervisors, and telecommunicators can use data from a location information server (LIS) and additional data repository (ADR) to improve their daily workflows. By analyzing real-life case studies, 911 professionals will gain a new understanding of the possibilities of device-based location and other data in their CAD system.

Get the latest information, announcements, and insights about your computer-aided dispatch system by joining us for an informative session on what's new in I/CAD 9.4 and Intergraph OnCall Dispatcher. Product managers will highlight the benefits of the new quarterly release schedule and share a road map of Hexagon's exciting CAD solutions of the future.

A web application is any computer program that performs a specific function while using a web browser as its client. In this one-hour session, learn how web applications can be developed quickly to work across multiple platforms and feature new functionality as needed. A Hexagon product expert will also discuss how utilities can use Intergraph NetWorks to quickly create point solutions and solve specific problems across the enterprise.

If your agency is using an older version of I/CAD, it's time to think about upgrading to I/CAD 9.4 to take advantage of the latest product enhancements and features. As with any system upgrade, you can expect some changes to your hardware, database, configuration, and user workflows during the transition. In this instructor-led session, Hexagon product experts will provide an overview of the upgrade process and discuss hardware and virtualization platforms, database considerations, and other common challenges to help you prepare for a successful rollout. You'll also have an opportunity to ask questions, so come prepared!

Created to meet the growing demand for high-quality, regularly updated airborne imagery, the HxGN Content Program is a valuable resource that can help public safety agencies and utilities power intelligent decision-making and improve operations. In this session, Hexagon product experts will share how one Midwest utility uses a 30-centimeter resolution base map within Intergraph G/Technology and other software applications through the HxGN Content Program. Learn how this data provides an up-to-date, survey-grade land base, delivering greater detail of features not typically maintained in vector land bases. This session will also cover the use of high-resolution aerial imagery within public safety workflows, including both vertical and oblique imagery for disaster planning and emergency response.

As safety and security challenges become more complex, agencies have a harder time preventing, responding to, and recovering from incidents and major events. In this session, discover our best time-saving tips and tricks to enhance your I/CAD experience and provide intelligent response. Hexagon product experts will also share setting and configuration changes within I/CAD. Don't miss out! In this session, learn about:

• GUI modifications for I/Calltaker and I/Dispatcher
• Workflow examples
• Displaying additional data in I/NetViewer
• Displaying extra fields in Intergraph Mobile Responder

This session is for I/CAD users and administrators familiar with I/Calltaker, I/Dispatcher, I/NetViewer, and Intergraph Mobile Responder.

On the fence about transitioning to HxGN OnCall Dispatch? In this one-hour session, a Hexagon solutions expert will dispel your fears about moving to our next-generation, browser-based CAD. Discover how HxGN OnCall Dispatch allows you to easily configure your CAD system with modern capabilities, making it more sustainable over time. You'll even learn how your existing investment in I/CAD carries through to HxGN OnCall Dispatch. You don't want to miss this session!

This panel will explore the pivotal role fiber plays in the growth and sustainability of Smart Cities.  Topics covered in this session include:

• Rural Connectivity: lack of fiber could accelerate urbanization and rural community contraction
• Interactive cloud-based technologies and their potential influence on networks (AI/Gaming/VR)
• Combination of Robotics and AI network impacts
• Ubiquitous fiber is foundationally critical to 5G

When a power outage happens, utilities must identify the fault that caused the problem and begin making repairs as fast as possible. But with little information outside customer phone calls, finding the precise fault location can be time-consuming and expensive. With Intergraph InService Fault Location, crews can determine the location of faults more quickly and accurately, allowing utilities to cut costs and improve outage restoration times. In this instructor-led workshop, learn about InService Fault Location, including details about user interface and CADDBM configuration. Be sure to attend session 6304 on Thursday, 13 June, for the second part of this training. 

This group connects public safety agencies facing similar problems and objectives, giving them a forum to share best practices, technology trends, and future ideas. Membership is free and open to any U.S.-based public safety customer. The HxGN LIVE meeting will focus on industry challenges, the future of Hexagon technologies, and plans for next year.

Open to all HxGN LIVE public safety attendees from Canada, the CIPSUG meeting shares relevant issues and promotes networking with other Hexagon customers. Engage with diverse users across Canada and have valuable discussions with top product experts on the solutions you use every day.

Compelling location intelligence tools for utilities are now available with Smart M.Apps and Luciad technology from Hexagon's Geospatial division. Web-based analytical Smart M.Apps provides intuitive map-centric dashboards to address a wide variety of location-based challenges, while mobile Smart M.Apps addresses mobile asset inspection workflows. In this one-hour session, discover how Luciad technology provides 3D visualization and analytics by working with point cloud, imagery, and real-time data to address vegetation management and smart metering. This session will also introduce Geospatial's location intelligence technology and provide several workflow examples.

In the second part of this instructor-led workshop, learn about Intergraph InService Fault Location data model requirements and how to configure the module to reduce fault location time from hours to minutes.   

Usability is critical to any good records management system (RMS). In this course, learn about the latest usability improvements in Intergraph InPursuit WebRMS 3.7, our cloud-deployable RMS for police and law enforcement. Hexagon solutions experts will discuss key product enhancements and the benefits of using Hexagon's system, which is evolving to better meet your needs. You'll also hear a sneak peek of what's to come. You don't want to miss this session!

Utilities can assign a spatial location to most, if not all, data sets for smarter decision-making, analysis, and performance. In this session, a Hexagon product expert will discuss various spatial analysis techniques designed to merge network model data with other data sets to offer further insight into your utility's operational system.

The Ministry of Public Security of Panama and Panamanian Public Forces are responsible for overseeing and improving citizen security. The government of Panama is committed to keeping its population safe and enhancing emergency response by implementing innovative technology solutions to aid its national citizen security strategy. In November 2016, Panama and Canada governments signed an agreement to create an integrated command-and-control, communication, computing and coordination center, known as C5. This initiative launched in January 2019 to strengthen public security for Pope Francisco's visit during the 2019 World Youth Day event in Panama. In this session, learn how C5 supports coordination and collaboration between personnel from 26 different security forces and emergency response agencies. C5 is a fully integrated system that includes computer-aided dispatch with geolocation capabilities for police, emergency medical services, and fire and rescue. It also includes an open video surveillance system, emergency panic buttons, smartphone apps for citizen collaboration and incident reporting, and video analytics, such as biometric facial and license plate recognition.

Attention all I/LEADS users and administrators! Are you ready to begin your migration to Intergraph InPursuit WebRMS? Look no further. In this session, Hexagon product experts will review the migration process to help you better understand and prepare for transitioning to the enterprise-level records management system. In this session, learn about:

• Migration planning needs
• Basic migration processes
• WebRMS migration timeline

As the enterprise system integration process evolves, utilities will be able to deploy new enterprise-level workflows across business units and with third parties, contractors, and customers. In this one-hour session, explore Hexagon's regional G/Connect workflow framework as a building block for companies to reduce silos, create efficiencies, and better engage inside and outside their traditional infrastructure borders. A Hexagon solutions expert will also present third-party, joint-use, and customer engagement workflows. 

Get the most out of your Hexagon technology investment by discovering testing approaches and best practices related to I/CAD. In this session, join leading product experts to learn the differences between automated and manual testing and ensure your I/CAD system is running smoothly.

In this session, hear the driving reasons Hexagon Safety & Infrastructure customers FortisAlberta, Oncor, and Wisconsin Public Service chose to upgrade to Intergraph InService 9.4, our suite of industry-leading outage and workforce management software. Each organization will discuss details of their projects and the benefits of moving to our latest release. A Q&A with attendees will conclude the one-hour session.
In this session, hear the driving reasons Hexagon Safety & Infrastructure customers FortisAlberta, Oncor, and Wisconsin Public Service chose to upgrade to Intergraph InService 9.4, our suite of industry-leading outage and workforce management software. Each organization will discuss details of their projects and the benefits of moving to our latest release. A Q&A with attendees will conclude the one-hour session.

Intergraph NetWorks is a flexible software suite that delivers secure, real-time access to location-based engineering and operational data and capabilities. By using web services to simplify interfaces, integrations, and task-oriented portals and mobile applications, NetWorks makes Intergraph G/Technology network models available and usable wherever needed, even on the move. In this two-hour session, a Hexagon product expert will explain how to publish web services and provide examples of how organizations can use them to reduce costs, improve agility, and fulfill business needs.

Natural disasters, acts of terrorism, and other major events are on the rise. This means emergency dispatchers and first responders must go above and beyond their regular duties to meet increased demand. At the same time, emergency communications technology has made significant strides to help agencies bridge gaps, provide more connectivity, and solve complex problems. So, what has stayed constant? The goal to aid and protect citizens and officers.
To support this mission, people, processes, and technology must come together to help organizations respond faster and more efficiently. During this panel discussion, subject matter experts will discuss the journey of becoming a resilient city and how people, processes, and technology are at the forefront of this transformation. The panel will also provide examples of how public safety agencies can collaborate and use technology as a force multiplier to help communication centers promote resiliency initiatives within their agencies.

It's time to cash in on the reality capture revolution! Use it to transform public safety in your area -- from crime scenes to street protests. Hexagon's Geosystems division is driving the universal accessibility of automated 3D data capture technology, with a mission to make it more affordable, productive, and usable by all. Join this session and explore the many public safety uses of advanced reality capture technology unimaginable only a few years ago. From laser scanners quickly capturing detailed crime scene data to unlock new insights and analyses to the rapid capture of high-def 3D models of entire city blocks to aid major event management -- you're guaranteed to leave this session inspired and informed.

Today's electric power customers expect more than just reliable service. They also want to understand and reduce their energy use, discover new products, and stay as green as possible. EPB, one of America's largest publicly owned electric power providers, is at the forefront of this movement by delivering a unique customer service experience to more than 170,000 homes and businesses in greater Chattanooga, Tennessee, and parts of north Georgia. From securing the smart grid to developing a customer app built on advanced mobile technology, EPB is a proven role model for utilities around the world. In this customer-led session, EPB manager Ken Jones will explain how you can grow your customer communications network and ensure your organization is prepared for the future.

With all the buzz around the cloud, it's easy to get lost in the marketing and hype. If you're apprehensive about letting go of your data center and assets, but open to what the cloud has to offer, this session is for you. Join specialist Doug Turnure and technology strategist Jayson Berger for a one-hour overview of Microsoft Azure, a cloud computing service for building, testing, deploying, and managing data applications and services. In this session, you will: - Engage in real-world discussion about keeping your information secure outside the data center - Learn how you can leverage unprecedented levels of security, reliability, capability, and scale - Discover how you can drive your agency's digital transformation journey forward.

If you have burning questions about your I/CAD system, now's your chance to quiz the experts. Join Hexagon product specialists in a forum-style setting to discuss I/CAD topics and features beneficial for a successful system. Back by popular demand, this session is interactive, dynamic, and customer driven. No question is off the table!

911 today is all about change - changing people, technology, and public expectations. But it's also about innovation and how agencies can leverage IT, analytics, sensors, video, text, and artificial intelligence to create safer, more resilient communities. In this session, learn how change and innovation are coming together in CAD, the central element of the public safety ecosystem. A Hexagon product expert will review changes, challenges, and opportunities influencing public safety operations and CAD software and related systems in the future.